As Hyatt grows its presence in resorts and destination properties, leaders need unique sets of data to drive commercial strategy decisions.
James Wilson, director of Business Intelligence for Outrigger Resorts and KSL Resorts, is part of a team that has immersed data into its culture – no decisions across operations, marketing, sales are made without the analysis behind it.
As a hotel owner or operator, there are numerous struggles with the outdated practice of printing night audit reports. These reports are causing your hotels to print hundreds, or even thousands, of documents each night. This process is not only inefficient but also harmful to the environment. After the night audit reports are printed, they […]
Hotel companies are invited to share their efforts toward moving reports and documents online, receive personalized data on their environmental impact, and apply for MDO Sustainability Certification.
Here are the facts and sources behind MDO’s Sustainability calculations.
How the industry molds the vast stores of data into useable content for customer outreach Many hospitality companies are using big data today to understand trends and obtain additional customers. In addition, many more hospitality companies want to comprehend the value of obtaining big data or correlating big data with data from their own systems. For […]
Key environmental strategies for hospitality companies Today’s top-rated hotel is not only accommodating and well-staffed—it’s also green. As customers have become increasingly environment-conscious, hotels are following suit by integrating various sustainability measures. Hospitality executives should know that going green will not only attract customers; sustainability initiatives often eliminate waste and generate cost savings. Of course, […]
Hotel Performance Management The last several years have seen smart technology become more and more pervasive across the board, and now with Covid-19, we’ve seen a faster adoption by businesses than ever before. The hospitality industry is no exception, and as people are itching to have experiences outside the home, hoteliers have the perfect opportunity […]
Better serve your guests and market When hoteliers meet the needs of the market in these times, everyone is happier. While every business has an end goal of revenue or profit, guest experience is just as important for hoteliers. Guests have the valuable power of referring other guests, and positive referrals are one of the […]
Hoteliers Need to Harness the Power of AI and Automation We are in a new unprecedented time where we’ve seen hotels close temporarily or manage with limited staff. While industry experts acknowledge that the hospitality industry will have a slow but steady recovery, doing more with less has become critical to survival. But how can […]