We have centralized so much. Pre-COVID, we moved Accounts Payable and Accounts Receivable off property and into the central office. We want our managers to do more than just sit and do paperwork,” says Travis Murray, President of McNeill. “But COVID kicked it into gear. GMs were doing everything, including checking in guests, and they just didn’t have the time to be building and running reports. Meanwhile, we didn’t slow down in the corporate office.
We’re taking away a lot of responsibilities that used to be a general manager’s responsibility, and we’ve brought it into the administrative level at the corporate office,” Bhakta says. “We’re able to get all our administrative work started in the morning. The KPIs are populated, and you can see monthly trends easily on the dashboard.
97% forecast accuracy provides hotel investors with a level of confidence and trust unheard of at other management companies. With this level of accuracy, we are empowered to be extremely aggressive with our decision-making. This is how Dimension is able to own the rebound.