Watch Jason Pirock of Springboard Hospitality, James Turnbull of KSL Resorts, Jenna Villalobos of Outrigger Resorts and Ben Hanley of three&six discuss the areas ripe for innovation.
Video: Several leading hoteliers discuss how they’re using AI today to synthesize massive amounts of data and automate manual tasks so employees can focus on guests.
Ancillary revenues are skyrocketing and total revenue figures can help hotels benchmark performance against their comp set, but operational decisions should be made by diving deeper.
While RevPAR remains a useful metric for measuring a hotel’s revenue performance, it should be considered alongside other bottom-line metrics to gain a more comprehensive understanding of a hotel’s financial performance.
Leadership at Mandarin Oriental has teamed with Datavision to implement more advanced BI, gaining a better understanding of the data behind their business.
As hoteliers prepare 2023 budgets, there are new, forward-looking datasets that can provide more insight into demand trends.
James Wilson, director of Business Intelligence for Outrigger Resorts and KSL Resorts, is part of a team that has immersed data into its culture – no decisions across operations, marketing, sales are made without the analysis behind it.