Use Cases

A way to identify common issues to overcome

Documenting Use Cases is analysis to identify, clarify and organize requirements. The use case is made up of a set of possible sequences of interactions between systems and users in a particular environment and related to a particular goal. The method creates a document that describes all the steps taken by a user to complete an activity.

Use Case Methodology

Use cases are typically written by business analysts and can be employed during several stages of software development, such as planning system requirements, validating design, testing software and creating an outline for online help and user manuals. A use case document can help the development team identify and understand where errors may occur during a transaction so they can resolve them.

Every use case contains three essential elements:

  • Contact Profiles — this can be a single person or a group of people interacting with the process.
  • Objectives. The final successful outcome that completes the process.
  • Platforms. The process and steps taken to reach the end goal, including the necessary functional requirements and their anticipated behaviors.


Use cases describe the functional requirements of a system from the end user’s perspective, creating a goal-focused sequence of events that is easy for users and developers to follow. A complete use case will include one main or basic flow and various alternate flows. The alternate flow, also known as an extending use case, describes normal variations to the basic flow as well as unusual situations.

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