Video: Several leading hoteliers discuss how they’re using AI today to synthesize massive amounts of data and automate manual tasks so employees can focus on guests.
Video: Jason Freed of MDO caught up with several hospitality Commercial Strategy leaders during a recent event to understand how they’re using data to optimize guest experience and profit at their properties.
James Wilson, director of Business Intelligence for Outrigger Resorts and KSL Resorts, is part of a team that has immersed data into its culture – no decisions across operations, marketing, sales are made without the analysis behind it.